Case study · Medical device manufacturing
Freudenberg Medical: 75% less training lead time
VR onboarding for precision catheter work, built on Avatar Academy.
- Customer
- Freudenberg Medical
- Sector
- Medical device manufacturing
- Programme
- EP catheter onboarding
- Payback
- A couple of months
The challenge
New operators had to learn precision work under magnification, with one trainer for every trainee.
Training was held back by limited access to the equipment, a shortage of skilled trainers and the complexity of the work, much of it done under a microscope.
Onboarding took a long time, tied up a trainer for each new starter and produced inconsistent results, which showed up in production speed and defects.

The solution: bespoke VR onboarding
Mersus built a bespoke VR onboarding programme on Avatar Academy that recreates the production environment.
Training runs in three modes: Explainer, Practice and Exam, with real-time data on each trainee’s progress.
Operators practise the precision tasks safely, build muscle memory and get to know the equipment and its terminology before live production, with far less reliance on one-to-one trainers.

The results
- 75%less training lead time
- 50%lower scrap rate
We thought the payback would be one year. We brought it down to a couple of months. That is how successful it was.
Lars Gerding, VP of Technology, Freudenberg Medical
VR training takes away the one-size-fits-all approach… we’re saving money, improving efficiency, and giving more people the opportunity to train in a way that works best for them.
Lars Gerding, VP of Technology, Freudenberg Medical
Figures from Freudenberg Medical’s published EP catheter case study. Mersus built the VR training in that programme.